Yes! All orders over $200 (CAD, before tax, after discounts) to Canada and the USA receive free shipping.

For orders to Canada and the USA under $200, we offer $15 (CAD) flat-rate shipping.

For International orders we offer $45 (CAD) flat-rate shipping, though in certain cases a large international order may cost more to ship - we will be in touch with you if this is the case and will invoice you for the extra shipping costs.

All orders are tracked and insured. You are responsible for any duties or charges for international orders.

Not at this time. If you would prefer another method of shipping, please contact us before ordering.

Yes! When you checkout Online, there will be two options in the second stage of the checkout: Shipping or Pick Up. Choose Pick Up to grab your order at our Government Street Store. We will send you an email to let you know when it will be ready for pickup.

Please check our Instagram or contact page for current store hours.

Online orders are usually processed within 1-2 business days of ordering, though when we see larger volumes and during holidays it may take us a bit longer. You will receive an email with a tracking number when your order has been shipped.

While we cannot know for sure when your items will arrive, as soon as your package ships you will receive an email with a tracking number, which gives an estimated delivery date. If you would like to see the estimated delivery times before you order, please check the Canada Post shipping and delivery standards table. (Our shipping postal code is V8W 1T9 and we ship via Expedited Parcel).

Occasionally Canada Post will preemptively mark an item as delivered. Usually these packages are delivered within the next 24 hours. If it has been longer than 24 hours since you have received the delivery notice and your package has still not arrived, please contact us and we will open up a help ticket to track down your item.

Yes, you are able to see Stock that is available Online and at our Government Street Store. If you have questions please feel free to call our store during business hours.

If an item you are interested in is out of stock, you can leave your email on the product page to be notified of a restock in your desired size. You will see a button that says "email me when available" below the "add to cart" button.

If the "email me when available" button is not visible, it means that there will be no more restocks of this item, or this is a one-of-a-kind item.

When we restock an item with a waiting list, emails are sent out to the same number of people as items restocked. For example, if we restock 5 Simple Tees, the first 5 people on the waiting list are notified. After an hour, emails are sent to the next people on the waiting list for the number of items remaining. (If 2 tees remain after an hour, emails are sent to the next 2 people on the list.) And so on, until the item is out of stock or the waiting list has been exhausted.

Placing your email on the waiting list does not hold the item for you. When you receive a restock email it is best to act quickly if you are interested! You can always add your email again if you missed out.

We release new items and restock items regularly. We post on Instagram and Facebook and in our Newsletter when items are being released. You can sign up for our Newsletter on our website.

We hold store-wide sales at least two times per year. Please follow us on social media or sign up for our Newsletter to find out when these will be occurring. We also sometimes add one of a few items to our Online store when available.

Sorry, we do not offer price adjustments.

Sorry, do not offer rain checks.

Yes, we do! These gift cards can be used both at our Government Street Store and Online store.

If you have an old gift card these have been transferred to our new POS system and can be used both Online and at our Government Street Store. If you encounter any issues using your gift card, please let us know.

Once your order is placed, the gift card is automatically fulfilled. An email is sent to the email address that placed the order with the unique gift card code. This email can be forwarded to the recipient, printed out and presented to the recipient or the code can be written or copied down... whatever you wish!

Please note that at this time, there is no way for us to send Online Gift Cards directly to the recipient or to add a personal note.

Please treat gift cards like cash and keep them in a safe place and/or print out Online Gift Card codes. You are responsible for ensuing the protection of the giftcard. That said contact us and we may be able to assist in tracking down the code for you.

Yes! All gift cards never expire. Send us a photo of it if you would like it converted into an Online Gift Card or feel free to bring it into the Flagship store. 

Our items are made by hand. To preserve your garment, especially the silk-screened elements, we recommend hand washing in cool water with mild detergent and hanging to dry for most items. Please refer to the inside label for more instructions!

As a general rule we do not offer custom printing based on our production schedules. We sometimes make exceptions and print on Smoking Lily made goods.

We do not offer custom printing on non-Smoking Lily designed items.

We do not offer custom alterations or sizing. We recommend you find a local tailor who can work with you to make the appropriate alterations you need.

We cannot do custom fit alterations.

As new sizes require a new pattern to be drafted and tested we cannot do custom sizing as a request.

We offer items in S - XL and some items in XS and XXL. If we are out of stock in your size you can use the back in stock option on our website or reach out to us directly using the contact form.

We love that you love our pieces! We are a small team working on pieces and some times the fabric we use is not available. We try to bring back often-requested pieces as time and resources allow.

We unfortunately cannot make single items from past patterns or make any custom patterns or alterations.

We made the difficult decision in late 2020 to permanently close our Vancouver store. We miss our staff and customers dearly, but as of this time there are no plans to re-open a store permanently in Vancouver. We are doing a Pop-up in Vancouver in May and hope to do more. Check out our Instagram or Facebook for updates!

We are considering ways to welcome customers to our Wharf Street Studio Stay tuned for announcements about schedule in Studio shipping times as well as events.

Please note that our Wharf Street Studio is in a historic building downtown, which is not an accessible building.

Please only trust the hours that you see posted on our website or our social media! Many third-party websites and apps have incorrect hours for us, and though we have tried many times to correct this information, it largely remains out of our control.

Keep checking back for Pop-Ups in Vancouver!

We host lots of events in store, including artist pop-ups, Meet the Maker nights, and more!

Check back for announcements of upcoming in store events.

Please only trust the hours that you see posted on our website or our social media! Many third-party websites and apps have incorrect hours for us, and though we have tried many times to correct this information, it largely remains out of our control.