Shipping
Shipping & Delivery
Orders over $200 CAD (pre-tax) are eligible for free shipping within Canada and the continental USA. Orders under $200 CAD (pre-tax) ship within Canada and the continental USA for a flat rate of $15 CAD.
International shipping beyond the USA and Canada is $45 CAD, though in certain cases a large international order may cost more to ship - we will be in touch with you if this is the case and will invoice you for the extra shipping costs.
All Canadian orders are shipped expedited, with delivery confirmation and insurance. Items are insured for the total purchase price.
Customs charges and taxes on international shipments are payable by customer.
Other shipping methods are occasionally available upon request.
All orders shipped to addresses outside of Canada are a Final Sale.
Have questions about when your package will arrive? Check our FAQ's
In the event of a Canada Post strike/postal disruption, we ship with alternate carriers such as UPS, Fedex, and Purolator. If you have questions about how your order will be shipped please contact us.
All Returns are subject to a flat-rate $15 shipping fee. You will receive a prepaid shipping label once your return request is approved, and the cost will be deducted from your credit. Returns are eligible to be sent via Canada Post during normal postal service. See all Return info here.
In-Store Pickup
We offer free local pickup at our Victoria store (1713 Government Street).
Please note that online purchases draw from our Studio inventory, not from the store's inventory. Once your order has been placed and fulfilled, we send it over from the Studio to the Government Street store. Depending on when your order is placed and how long it takes us to fulfill your order, it may take 1-7+ days for your order to arrive at the store. When your order is ready for pickup we will contact you via email.