Shipping

Orders over $200 CAD (pre-tax) are eligible for free shipping within Canada and the continental USA. Orders under $200 CAD (pre-tax) ship within Canada and the continental USA for a flat rate of $15 CAD.

International shipping beyond the USA and Canada is $45 CAD, though in certain cases a large international order may cost more to ship - we will be in touch with you if this is the case and will invoice you for the extra shipping costs.

All Canadian orders are shipped expedited, with delivery confirmation and insurance. Items are insured for the total purchase price.

Customs charges and taxes on international shipments are payable by customer.

US ORDERS - Regarding Tariffs
Firstly, we want to say that we truly appreciate our U.S. Customers and are so thankful that you found our small studio based in Victoria, BC!

 Unfortunately, it is getting a little more difficult for us to ship to the US due to the new tariffs imposed by the US Administration.  
Starting August 29th under US Executive Order 14324, the $800 CUSMA de minimis exemption is suspended and all items shipping from Canada to the US will be subject to a 35% duty.

The duty must be paid before it can be shipped to the US and we must demonstrate  that it has been pre-paid.  We are working with our shipping services to figure out the best way to collect the duty.  Unfortunately we cannot cover the cost of customs duties, and will need to collect the duty before shipping.
After receiving your order, we will reach out via email to inform you of the fees and collect them, or cancel your order if you would prefer.
We do not offer refunds, exchanges or returns on items that have shipped to the US.  

In the event of a Canada Post strike/postal disruption, we ship with alternate carriers such as UPS, Fedex, and Purolator. If you have questions about how your order will be shipped please contact us.

All Returns are subject to a flat-rate $15 shipping fee. You will receive a prepaid shipping label once your return request is approved, and the cost will be deducted from your credit. Returns are eligible to be sent via Canada Post during normal postal service. See all Return info here.

We offer free local pickup at our Victoria store (1713 Government Street).

Please note that online purchases draw from our Studio inventory, not from the store's inventory. Once your order has been placed and fulfilled, we send it over from the Studio to the Government Street store. Depending on when your order is placed and how long it takes us to fulfill your order, it may take 1-7+ days for your order to arrive at the store. When your order is ready for pickup we will contact you via email.